Thank you for choosing our product. To ensure that your ordered sofa is delivered safely and smoothly, please carefully read the following delivery instructions.
1. Transportation Methods and Delivery Times
Depending on the type of product you ordered, we offer the following transportation options:
Compressed Sofa: Available for sea freight or air freight.
Other Non-Compressed Sofas and Furniture: To ensure product integrity, only sea freight is available.
All products are custom-made, with a production cycle typically taking 10–15 days. The total transportation time starts from the order date and includes the production time:
Sea Freight: Approximately 35–50 days for delivery.
Air Freight: Approximately 15–25 days for delivery.
Please Note: The above times may be slightly adjusted due to uncontrollable factors such as weather or customs inspections. Once the goods arrive in the destination country, they will need to go through customs clearance and local logistics transfer, which usually takes a few days. We appreciate your understanding.
2. Delivery Policy: Ground Floor Delivery Only
We provide door-to-door logistics services, and your goods will be delivered by our logistics partner directly to the ground floor of your specified address.
However, due to the diverse residential situations in the Middle East, there may be differences such as:
Presence or absence of elevators;
Width and convenience of stairways and passageways;
Height of floors.
These factors can significantly affect the difficulty of moving and the required labor costs, making it impossible for us to calculate and uniformly charge for upstairs delivery in advance. Therefore, all our sofa and furniture delivery services stop at the ground floor and do not include moving items upstairs.
To ensure you can smoothly place the furniture in your home, we recommend that you:
Measure the dimensions of the stairways, elevators, or passageways in advance to ensure the furniture can fit through.
Contact family, friends, or local movers in advance to assist you in moving the furniture upstairs when it arrives.
We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation. This policy is in place to avoid unforeseen additional costs due to complex on-site situations, ensuring fair and transparent pricing for our products.
If you have any questions regarding the transportation process, please feel free to contact our customer service team.
