Thank you for choosing our product. To ensure that your ordered sofa is delivered safely and smoothly, please carefully read the following delivery instructions.
Depending on the type of product you ordered, we offer the following transportation options:
All products are custom-made, with a production cycle typically taking 10–15 days. The total transportation time starts from the order date and includes the production time:
Please Note: The above times may be slightly adjusted due to uncontrollable factors such as weather or customs inspections. Once the goods arrive in the destination country, they will need to go through customs clearance and local logistics transfer, which usually takes a few days. We appreciate your understanding.
We provide door-to-door logistics services, and your goods will be delivered by our logistics partner directly to the ground floor of your specified address.
However, due to the diverse residential situations in the Middle East, there may be differences such as:
These factors can significantly affect the difficulty of moving and the required labor costs, making it impossible for us to calculate and uniformly charge for upstairs delivery in advance. Therefore, all our sofa and furniture delivery services stop at the ground floor and do not include moving items upstairs.
To ensure you can smoothly place the furniture in your home, we recommend that you:
We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation. This policy is in place to avoid unforeseen additional costs due to complex on-site situations, ensuring fair and transparent pricing for our products.
If you have any questions regarding the transportation process, please feel free to contact our customer service team.