To Our Valued Customers: Important Transaction Terms and Details
Dear Customer, thank you for visiting our store. To ensure your shopping experience is clear and transparent, please carefully review the following terms and details before placing your order. These provisions outline the rights and obligations of both parties, particularly regarding key aspects such as custom products, shipping, payment, and after-sales service.
I. Contract Parties and Product Information
Transaction Parties: The seller (us) is Foshan Huanyu Jiangzao International Home Furnishings Co., Ltd., with registered address at Room 207, Building 9, Fengming Plaza, 7 Shugang Road, Guicheng Subdistrict, Nanhai District, Foshan City, Guangdong Province, China. The buyer (you) is the customer who provides accurate name and contact information during checkout.
Product Description: Sofas sold on our website are detailed on their respective product pages, including but not limited to product name, specifications (dimensions, color), materials (e.g., top-grain leather, chenille fabric), and price. We guarantee all product information is true and accurate, and all products come with certificates of product conformity and qualified raw material procurement. Due to variations in display devices, product colors may show slight differences; the actual item shall prevail.
II. Orders, Pricing, and Payment Terms
Order Confirmation: A binding sales contract under this agreement is formed between you and us upon successful payment of your order.
Pricing Policy: Prices displayed on the website represent current retail prices. We reserve the right to adjust prices based on market conditions, but orders already successfully paid for will not be affected by subsequent price changes.
Payment Security: We offer multiple payment methods including PayPal and credit cards. All payment processes are handled through encrypted channels and completed by qualified third-party payment platforms. We do not store sensitive payment information such as your bank card details, ensuring the security of your funds.
III. Delivery, Acceptance, and Transfer of Risk
Delivery Timeline: As your order involves custom manufacturing, the production cycle typically takes 10-15 business days. Following this, shipping by sea takes approximately 35-50 days, while air freight takes about 15-25 days. Total delivery time is calculated from your order date, including production and transit periods. The above estimates are approximate and may be extended due to force majeure (e.g., weather, customs inspections, holidays), which constitutes normal delivery delays. Please be advised. Under normal circumstances, sea freight typically arrives within 35-50 days after order placement, while air freight takes 15-25 days. Actual delivery times should refer to the earlier timeframe explanation.
Shipping & Risk: We assume responsibility for damage or loss during transit until the goods are delivered to the ground floor of your designated address. We conduct rigorous inspections and apply multi-layered protective packaging (e.g., plastic film, shock-absorbing foam, wooden crating) before shipment.
Goods Inspection (Critical): Please have you or your designated recipient immediately inspect the outer packaging and open the box for inspection in the presence of the delivery personnel upon arrival. If you notice obvious abnormalities such as damage or deformation, please take photos immediately and contact our customer service before signing for the delivery. Signing for the delivery constitutes your preliminary acceptance of the product’s appearance, quantity, and integrity. For hidden defects, please inspect the product within 7 days after signing. If you discover any quality issues, please take photos immediately and contact our customer service.
IV. Quality Assurance and After-Sales Service
Warranty Commitment: We provide sofa products that meet relevant national quality standards. Different components have varying warranty periods:
Wooden frames and structural frameworks: 5 years
Hardware fittings: 5 years
Fabrics (including leather): 2-5 years depending on material
Compressed foam in compressed sofas: 5 years
After-Sales Process: During the warranty period, contact us promptly for non-human-induced quality issues. We will provide free repairs or replacements as appropriate. For transport-related damage that can be repaired, we arrange professional technicians for on-site repairs and offer compensation. If repair is impossible or unacceptable, we will provide a full refund or replacement.
V. Special Provisions for Custom Products, Returns, and Refunds
Custom Product Specificity: Your sofa is custom-made according to your personalized specifications (e.g., color, fabric, dimensions). Therefore, once production begins, orders cannot be canceled, modified, or returned without cause. This aligns with industry practice and prevents resource wastage. Thank you for your understanding.
Refund Circumstances: We will initiate refunds or exchanges only under the following conditions:
We fail to deliver the product within a reasonable timeframe.
The product has irreparable, severe quality defects.
The product significantly deviates from your custom specifications. For detailed procedures, please refer to our Refund and Return Policy.
VI. Intellectual Property and Conduct Standards
Intellectual Property: All content on our website, including product designs, images, text, trademarks, etc., is owned by us or the relevant rights holders. No individual or organization may use, reproduce, or imitate such content without authorization. We reserve the right to pursue legal action.
VII. Limitation of Liability
To the extent permitted by applicable laws and regulations, we shall not be liable for any indirect losses (such as time delays, loss of business opportunities, etc.) arising from this Agreement. Our total liability shall be capped at the actual amount paid for the purchased goods.
VIII. Privacy Protection
We commit to protecting your personal information. Your shipping address, phone number, and other details are used solely for order fulfillment and after-sales service and will not be sold or disclosed to unrelated third parties. For details, please refer to our Privacy Policy.
IX. Dispute Resolution
Should disputes arise from the performance of this Agreement, we encourage both parties to resolve them through friendly consultation first. If consultation fails, either party has the right to file a lawsuit with the People’s Court with jurisdiction in the place where the contract was signed. For customers in their respective regions, we are also willing to comply with the relevant provisions of local consumer rights protection laws.
X. Miscellaneous Provisions
The invalidity or unenforceability of any provision herein shall not affect the validity or enforceability of the remaining provisions.
We reserve the right to amend these terms when required by law or necessitated by business development. Revised terms will be published on our website and take immediate effect.
We hope this comprehensive explanation enhances your shopping experience. Should you have questions about any provision, please contact our customer service team at any time.
